INNOVATION.
CONNECTIVITY.
OUTCOMES.
WHAT IS EMPOWER LANCASTER?
Empower Lancaster is a collaborative movement powered by Caseworthy software that supports low- to moderate-income Lancastrians on their journey towards self-sufficiency through data-sharing, custom goal-planning, automated eligibility determination, and advanced reporting.
OUR STORY
The Community Action Partnership is home to the Empower Lancaster system in Lancaster County, having obtained a first-of-its-kind software license to support countywide implementation. No other community in the nation has developed this kind of connectivity, and this community is leveraging it to its greatest potential.
Empower Lancaster offers three distinct advantages over traditional social services methods:
Universal intake
When a customer completes an eligibility screening with an Empower Lancaster partner, their information is entered into the system, which then automatically displays the customer’s eligibility for all other programs connected to Empower Lancaster in Lancaster County.
Time savings
Then, when the customer arrives at the service site for another provider, their information is already in the system, and the provider is able to move directly into providing them with assistance. This increases connectivity and reduces the fatigue and time cost associated with attempting to access a variety of disparate services. On the provider end, it creates a net savings in staff time, allowing Navigators and other agency staff to focus on service delivery.
Universal assessment data
Early on in their engagement with the provider, customers complete the Strengths Matrix, a 17-domain assessment tool designed to measure a customers strengths and growth areas. This information is stored in the database and accessible to all partners, which allows case managers to track, in real time, customer progress and ongoing needs.
Outcomes are also more readily determined, as the Empower Lancaster system can cross-reference the progress of all clients in the system with their baseline needs and the services they access. As we are focused on approaches that use the best data, Empower Lancaster allows us to determine what programs are making a difference in the lives of customers, so that they can be emphasized, and conversely, lets us know what programs need to be retooled.
OUR TECHNOLOGY
INVESTMENT LEVELS & BENEFITS
INVESTORS
GET IN TOUCH
Sheldon Kepiro, Empower Lancaster Director
717.299.7301
601 South Queen Street
Lancaster, PA 17603